Our Services

Routes & Roots offers two key service pillars designed to meet the unique needs of each property. Operations & Guest Services: We manage reservations, guest relations, and day-to-day operations, ensuring a smooth and seamless experience for your guests while maintaining operational efficiency. Pre-Opening Support: For properties in the pre-opening phase, we provide tailored solutions to save time, money, and effort, ensuring a successful launch.
Our goal is to deliver customized strategies that support the success and growth of your business.

RESERVATIONS, GUEST RELATIONS & OPERATION MANAGEMENT

Pricing Policy & Reservations Management

❋ Maximize the potential of your property with comprehensive sales and reservation management services. We set up and implement the most efficient pricing strategies, availability management, guest relations, ensuring a holistic approach that eases the burden on property owners and increases business revenue.

Guest Relations & Concierge Services

❋ We ensure smooth and efficient communication, pre and during the stay, in order to build trust and set the tone for a pleasant and comfortable experience. Additionally, our specialized guest relations and concierge services enhance the quality of hospitality, streamline vacation planning, and guarantee guest satisfaction.

Check-in Services

❋ We offer remote or in-person check-in services to provide a warm welcome and establish immediate contact with the guest, both upon arrival and during their stay. Our team is available on a daily basis, offering guests an easy, direct, and personalized communication experience.

OTAs Management

❋ Consistency and uniformity in the property’s presence across sales channels and online environment, is a crucial factor for success. We make the most out of the tools provided by each sales channel, improving listings on each platform, such as Airbnb, Booking.com, Expedia etc.

Channel Manager & PMS

❋ We recommend and install the right tools to simplify property operations and provide solutions for availability management, housekeeping operations, guest communication, through key automations. Each system is fully tailored to the property’s needs, ensuring efficient management of reservations, payments and accounting processes.

Monthly Performance Reports

❋ As part of a trust based collaboration with each property owner, we ensure real-time updates and access to useful monthly performance reports. Together, we develop an information system where the owner has access to financial performance, occupancy rates, and guest satisfaction metrics, helping you make informed decisions.

PRE-OPENING SERVICES

Concierge Set-up & Room Directory

❋ Providing guests with information on options, quality, and variety of services is key to winning them over. Easily accessible files that include destination suggestions, property policies, and useful information help create a professional and comprehensive image from the initial communication with travelers. We design concierge files and room directories with clear and concise information that facilitates guest communication and helps owners. Comprehensive and easy-to-use guides, tailored to the property, offer valuable insights and enhance the guest experience.

Branding Services

❋ With so many tourist properties resembling each other and a saturated market, each project needs a unique story to tell. In collaboration with experienced professionals, we build a strong brand, highlighting the distinctive features of your property to create a unique identity and give guests more reasons to choose your accommodation from a wide range of options.

Pre-Opening Lists & Manuals

❋Our goal is to simplify the process of creating and operating a tourist property, making it more accessible and manageable for every owner. In this context, we create guides and lists that can be used by owners and team members, passing on the necessary expertise and knowledge for effective operations.

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Routes and Roots