The choice between remote or on-site management depends on the needs of each property and the level of involvement the owner desires. Each option has its advantages and can be implemented effectively with the right approach and professionalism. 

• Remote Management: Ideal if you are often around the property and can supervise cleaning and maintenance to some extent. We handle the property’s marketing, guest communication, bookings, and real-time support. 

• On-Site Management: A better choice if you are far from the property or prefer minimal or no involvement during its operation. Our team fully covers all operational needs to ensure an excellent guest experience. 

Schedule a virtual or in-person appointment to discuss your needs and create the best possible management plan together. 

Absolutely! We fully undertake the initial setup of your property to get it ready for short-term rental. This includes: 

• Configuring the space, amenities, and unique features for maximum comfort, aesthetics, and commercial appeal. 

• Support for professional photography to present the property in the best possible way. 

• Creating and optimizing listings on platforms like Airbnb, Booking.com, Expedia etc. 

• Equipping the property with everything necessary for a flawless guest experience. 

• Organizing cleaning services and assembling the team that will ensure smooth operation. 

Additionally, if you prefer to manage the property yourself, we offer training and guidance on guest communication, check-in procedures, use of online sales channels, and reservation management. 

We are here to help you succeed, whether you need just initial support or full management. 

The cost for managing one apartment depends on the services you select and your property’s needs. We offer flexible packages that enable cooperation even for owners with a single apartment. Specifically, we offer: 

• Initial Setup and Preparation: Space configuration, professional photography, listing creation, and optimization for better platform visibility. 

• Reservation Management: Guest communication, reservation handling, and support during their stay. 

• On-Site Services: Guest check-in/out, cleaning, maintenance, and full support. 

Pricing is determined based on your chosen services and the model that suits your needs. You can choose between: 

• Fixed fees per service 

• A percentage of revenue for management services 

Contact us for a free evaluation of your apartment and a tailored proposal. 

Our team specializes in property management to minimize the time you need to invest as an owner. The required time depends on the services you choose and the level of involvement you want. 

• Initial Collaboration: Initial meetings to decide on the right strategy for promoting your property, visits, and documentation for finalizing the partnership. 

• Operational Phase: Our team, respecting your time and requirements, will contact you for approval on strategic decisions and periodic updates. The typical communication frequency is 1-2 times per month for full management cases. We also inform you about maintenance, repairs, or issues requiring your approval. Most situations are handled independently by us. 

We are happy to discuss your options and tailor our service to your needs! 

Enhancing the guest experience is a core part of our philosophy, as an excellent experience leads to positive reviews, higher ratings, and repeat bookings. Our experience in high-level hospitality allows us to create a unique approach that makes each property stand out. Key services include: 

1. Professional Hospitality: Personalized welcome and communication that makes every guest feel special. In collaboration with the property, we offer customized suggestions and amenities such as welcome gifts. 

2. Upgrade of Equipment & Amenities: We collaborate with owners to develop improvement plans that significantly increase property value and guest satisfaction. 

3. Concierge Services: Booking activities, organizing transfers, tours, car rentals, wine tastings, and more. 

4. Event Planning: Handling guest requests for special events like birthdays, anniversaries, and marriage proposals. 

5. 24/7 Support & Communication: Immediate support for any problem or need during the stay, ensuring guests leave fully satisfied. 

6. Sustainable Practices: We recommend and integrate eco-friendly practices such as the use of environmentally friendly cleaning products, recycling, and energy conservation, which guests highly appreciate. 

All services can be customized based on your property and target guest profile. We look forward to working together to ensure a unique hospitality experience. 

We provide modern and user-friendly management tools that give you a complete view of each property. 

• Booking Management Platform: A user-friendly dashboard for real-time monitoring of bookings, cancellations, revenue, and property availability. 

• Reports and Financial Data: Detailed reports on your revenue, payments, and commissions to maintain a clear financial picture of your business. 

• Support and Training: Our team is available to help you become familiar with the platform and provide continuous support. 

With our help, tracking your bookings and revenue becomes simple and efficient. 

Handling guest complaints is a priority for us, as prompt and effective resolution contributes to service improvement and guest satisfaction. We follow these steps: 

• Prevention: Building a trusting relationship with each guest to be their first point of contact for any issue. 

• Immediate Response: Understanding the issue and being available to provide the appropriate solution. 

• Collaboration with Owners: In cases where the issue concerns property operations, we work closely with the owner for immediate resolution. 

• Updates and Feedback: Keeping the guest informed about the resolution process and requesting feedback afterward. 

• Continuous Improvement: Using complaints as opportunities to improve our services and provide an exceptional guest experience. 

Building trust with guests is important to us, and we strive to turn challenges into opportunities to strengthen our relationship with them. 

In the event of damage caused by guests, we follow a clear and organized process to protect your property: 

• Immediate Documentation: Detailed recording and collection of photographic evidence. 

• Owner Notification: Prompt communication to inform you about the nature and extent of the damage. 

• Guest Communication: Contacting the guest to inform them about the damage and request coverage of repair costs. 

• Use of Guarantee Policies: If the booking was made through platforms like Airbnb, we activate the process for compensation under their guarantee policy. 

• Support for Compensation: Guidance and support for legal or insurance claims if necessary. 

• Damage Repair: We can recommend reliable repair teams for immediate restoration. 

Protecting your property is our priority. We ensure transparent and effective procedures to safeguard your interests. 

We take care of the staffing and training of cleaning personnel, as well as regular quality control, to ensure a flawless and professional result for every stay. 

Of course, we adapt to the specific needs and requirements of each owner. If you wish for full management and employment of cleaning personnel through our company, we are available to explore the model that best suits your needs. 

Our team can significantly contribute to increasing your property’s occupancy by leveraging strategies tailored to market demands: 

• Targeted Marketing: Campaigns focused on the right audience through digital marketing, social media, and advertisements on OTAs (Online Travel Agencies). 

• Listing Optimization: Attractive listings with professional photos, standout descriptions, and improved pricing strategies. 

• Collaborations with Travel Agencies: Expanding your presence through partnerships with travel agencies and booking platforms. 

• Review Management: Timely responses to reviews to improve your property’s reputation. 

• Dynamic Pricing Policy: Utilizing technological tools and data analysis to adjust prices, optimizing both occupancy and revenue. 

With targeted actions and comprehensive management, we ensure that your property remains competitive and attractive to guests throughout the year.